9-1-1 Telecommunicators, more commonly known as 9-1-1-Dispatchers, are generally the first on the scene of an emergency. When someone calls 9-1-1 these dispatchers are the first to hear the concerned citizen, first to assess what has happened, first to figure out what is needed (Fire/EMS/Police) and first to activate the rescue efforts, all in a matter of seconds, while operating multiple computers screens, phones and mapping locations of the scene and the responders deployed to help. Learn more in this article from the December 2018 issue of Go With That magazine by Sara Gilman, PSYD, LMFT.